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.: contact us

Before contacting us, please make sure you have fully read the common questions below, as these answer most of the questions we receive.

Questions:

Q: Where is my manual?
A: If your service manual was an immediate download (immediate download icon appears next to the model number on the search page), simply go to http://www.SonyServiceManual.com, sign in, then click MY ACCOUNT tab (then scoll to MY DOWNLOADS) to download your manual. If it was not an immediate download, we will send you a link within one business day. Most days, we will have within a few hours.

Q: Do you accept PayPal?
A: Yes we do, but it is not a payment option on our site. If you want to pay via PayPal, email us at Support@SonyServiceManual.com and advise the brand, model and format (download, paper, cd rom) that you would like and we will send a PayPal request.

Q: I am missing some of the pages, where are they?
A: Some larger format pages will be unzipped into the main folder and have the prefix, “SCHEMATICS” or “MYSCAN”.

Q: A service manual is listed as a supplement and as a regular service manual; do I need both?
A: Most of the time, the main service manual will contain all the information needed as the supplement only contains minor changes. However, to make sure you get the most information, you can certainly order both.

Q: Can I print the pdf download?
A: Yes, but quality depends on your equipment.

Q: What is your return policy?
A: We cannot guarantee the information, as we did not write most of the manuals. Some of the information we have to digitize are old paper manuals that have some small tears or stains that will NOT affect servicing the unit. The manual cannot be returned in these instances unless the serviceability of the product is affected, such as a missing parts list or schematic.

Q: I forgot my password, how do I obtain it?
A: At the LOG IN page, click on the PASSWORD HELP link.

Q: My question is not here, how do I contact you?
A: Click HERE to go to the CONTACT US page and ask your question.