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.: frequently asked questions

Do you only sell Sony service manuals?

Do you accept PayPal?

What type of formats are the service manuals available in?

What is the Time frame for filling an order (if ordered on pdf format for download)?

When will I receive my manual (if ordered on paper or cd rom)?
Do I need an account to order?

How do I search for a service manual?

How do I pay?

How much is shipping and handling?

What format are the downloads in?

What is the quality of the downloads?

Can I print the pdf download?

How long will my manual be available for download?

What is the file’s size?

What is contained in the manual?

What is your return policy?

Is your site secure?

What will the charge appear as on my credit card?

Will you sell my information e-mail, telephone number, etc.) to another party?

If you do not list a manual, can you get it?

What if I order a download and paper manual?

A service manual is listed as a supplement and as a regular service manual; do I need both?

I do not know the model number, can you help me?

Do you sell parts?

I forgot my password, how do I obtain it?




Do you only sell Sony service manuals?
No, we sell manuals for almost every consumer electronic brand. This is just our name.

Do you accept PayPal?
Yes we do, but it is not a payment option on our site. If you want to pay via PayPal, email us at Support@SonyServiceManual.com and advise the brand, model and format (download, paper, cd rom) that you would like and we will send a PayPal request.

What type of formats are the service manuals available in?
You can purchase the manuals in the following formats (some manuals are not available in all formats): Paper CD Rom Download (Full Service Manual)

When will I receive my manual (if ordered on paper or cd)?
Orders are usually shipped out within 24 hours when ordered Sunday through Thursday. Friday orders received before 1:00 PM EST will usually be shipped that day. USA: First Class Mail: Three to Seven Days CANADA: First Class Mail: Three Days to Two Weeks OUT OF COUNTRY: We do not ship outside of North America

What is the Time frame for filling an order (if ordered on pdf format for download)?
If the service manual has the Immediate Download Icon, you can download it by clicking on the MY DOWNLOADS tab. If the service manual is not in the system yet, it will take up to 24 hours if ordered Sunday through Thursday. Orders received on Friday may be sent on Friday or Monday.

Do I need an account to order?
Yes, it only asks for basic information needed to verify your credit card and is an easy process.

Do you sell owners manuals?
No. If you need an owner’s manual, please click HERE. (relle, pls put servicemanuals link that goes to the owners manual search)

How do I search for a service manual?
TO SEARCH: Select the brand from the pull down menu (this is not necessary, but it will reduce the number of results), then input all or part of the model number without periods, hyphens (dashes) or spaces (i.e. for WM-2455HG enter WM2455HG; for 110.928, enter 110928). If you do not find the model you are looking for, enter the model again, but with less information (i.e. CTC169, instead of CTC169PTV or enter the number without the suffix). If you still do not get any results, contact us by clicking CONTACT US and see if we can get the manual for you.

How do I pay?
You can pay with a credit card on our secure site. For out of country orders, please make sure it is in US funds and drawn from a US bank.

How much is shipping and handling?
There is no S&H charge if you order a manual to be downloaded. USA: First Class Mail: $5.40 Priority: $8.00

What is the format the downloable files are in?
Most downloads will be in the industry standard, pdf. Almost every computer has the free Adobe Acrobat Reader already installed. If you do not have it, you can get it from www.adobe.com for free.

What is the quality of the downloads?
Downloads are all digital and the quality is equal, if not better than, the master. Also, we do not alter the schematics, meaning that if a schematic is a 3 foot schematic, it is not cut up.

Can I print the pdf download?
Yes. Please note the quality depends on the printer used.

How long will my manual be available for download?
After you receive confirmation that your manual is available, you will have 14 days to retreieve.

What is the size of the pdf file?
The pdf files vary greatly between 1 meg and 50 meg.

What is contained in the manual?
The information is as supplied from the OEM, but do guarantee that each will at the very least have the schematics (unless listed as not containing) and parts lists. Most manuals contain adjustments, pcb layouts, wiring diagrams, block diagrams, IC layouts, etc., but we cannot guarantee that all of them do.

What is your return policy?
We cannot guarantee the information, as we did not write most of the manuals. Some of the information we have to digitize are old paper manuals that have some small tears or stains that will NOT affect servicing the unit. The manual cannot be returned in these instances unless the serviceability of the product is affected, such as a missing parts list or schematic.

Is your site secure?
Yes, our site utilizes the latest security to protect ALL of your information, and we do NOT ever have access to your credit card.

What will the charge appear as on my credit card?
The charge will appear as SonyServiceManual.com or servicemanuals.net

Will you sell my information (e-mail, telephone number, etc.) to another party?
Under NO circumstances will we sell any of our client’s information.

If you do not list a manual, can you get it?
We have contacts/suppliers for many brands and are successful in obtaining many manuals that we do not already stock. If a manual is needed that we do not stock, simply go to the CONTACT US LINK and send us an e-mail.

A service manual is listed as a supplement and as a regular service manual; do I need both?
Most of the time, the main service manual will contain all the information needed as the supplement only contains minor changes. However, to make sure you get the most information, you can certainly order both.

I do not know the model number, can you help me?
Model numbers are usually either on the bottom or the rear of the unit or somewhere inside the case.

Do you sell parts?
No, we only sell the service manuals.

I forgot my password, how do I obtain it?
At the sign in page, click on the PASSWORD HELP link.